Hybrid Facilitator – Manager

at PwC

• Job title: Facilitator – Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sydney, Australia

About the role

• Facilitator responsible for delivering impactful learning experiences at PwC across in-person, virtual, and hybrid formats. Focused on continuous improvement and collaboration with designers and program leads.

Responsibilities

• Facilitate engaging and impactful learning sessions across in-person, virtual, and hybrid formats.
• Deliver core and bespoke programs aligned to business priorities and capability frameworks.
• Ensure learning experiences are inclusive, learner-centric, and aligned with adult learning principles.
• Provide input into content design by reviewing materials and offering feedback based on delivery experience.
• Collaborate with instructional designers and program leads to ensure readiness and relevance of learning materials.
• Contribute to post-session debriefs and feedback loops to inform continuous improvement.

Requirements

• High emotional intelligence (EQ): empathy, self-awareness, and strong interpersonal skills.
• Openness to feedback: actively seeks, receives, and acts on feedback to improve practice.
• Adaptive facilitation: adjusts style and approach to meet learners where they are, responding to group needs and dynamics in real time.
• Learner centric and inclusive mindset: creates environments where all participants feel valued, heard, and able to contribute.
• Proven self-learner: committed to personal and professional growth; current with facilitation and adult learning best practices.
• Conversation focused approach: facilitates meaningful dialogue and manages group dynamics beyond content delivery; comfortable leading with vulnerability and creating space for learners to do the same.
• Collaborative team player: works effectively with program leads, instructional designers, and other facilitators.
• Continuous improvement mindset: reflects on experiences and shares insights to drive enhancement.
• Professionalism and presence: maintains a welcoming, professional environment with strong self-awareness.
• Accountability and ownership: takes responsibility for the quality, consistency, and impact of facilitation across programs.

Benefits

• Professional development opportunities
• Support participant engagement, manage group dynamics, and foster a positive learning environment