Client Care Specialist delivering professional customer service for North America's leading pet aftercare provider. Interacting with clients and ensuring their service requests are met.
About the role
- Senior Client Service Manager at Pulse Advertising GmbH responsible for managing client relationships, creating sales pitches and driving growth in digital space.
Responsibilities
- You are responsible for managing, advising, and strategically developing our client relationships
- You independently create compelling sales pitches and present them to our clients
- You are responsible for the economic sustainability of your client portfolio, with a strong focus on fees and margins
- You prepare reports and project evaluations, analyze performance results, and identify optimization opportunities
- You manage projects end-to-end, ensuring the internal team is fully aligned on quality standards and deliveries are consistent with agreed timelines and expectations
- You develop new sales strategies and actively contribute to improving project workflows
Requirements
- Driven. Passionate. Diverse. Equal. These are values you cherish
- You have at least five years of professional experience in sales or client management and consulting in a social media agency
- You enjoy creating calculations and reports to identify optimization opportunities and proactively drive growth
- You have proven experience in leading client relationships at a strategic level and can navigate complex stakeholder environments with confidence
- You bring strong business acumen and are able to balance client needs with agency profitability while maintaining long-term partnerships
- You are a true team player with excellent communication and negotiation skills in both Italian and English
Benefits
- Time to pack your bags for Paris, London, Hamburg or Berlin: you’re welcome to work abroad from any of our office locations
- We love to see you grow: our careers coach is on hand for one-to-one coaching sessions and team workshops
- We work hard and play hard, bringing our global team together to collaborate, learn from one another and celebrate our successes
- Don’t fancy the office today? Our hybrid remote policy lets you work from home two days a week
- Keep your commute to a minimum: you’ll find all our offices right in the city centre
- For motivational high-paws and comforting cuddles, your four-legged friend is absolutely welcome at our offices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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