Vice President, Client Service driving strong client relationships and managing service agreements in a financial context. Leading business development and mentoring team members.
CS
Hybrid Senior Product Manager, Client Services
Posted 2 weeks ago
About the role
- Product Manager enhancing Vista Global’s Client Services technology ecosystem. Focusing on building and improving internal platforms and tools for seamless trip management and communication.
Responsibilities
- Support the definition and execution of the product vision and roadmap for Client Services technology, aligned with Vista’s strategic and operational goals.
- Partner with stakeholders across Client Services, Sales, and Operations to gather requirements, understand business needs, and translate them into scalable technology solutions.
- Lead discovery and requirements-gathering activities, converting business needs into clear product specifications, user stories, and acceptance criteria.
- Collaborate closely with Engineering and UX teams to deliver intuitive, efficient tools that support client communication, workflow management, and trip execution.
- Manage and prioritize the product backlog, balancing business impact, user value, and technical feasibility.
- Support Agile delivery by participating in sprint planning, backlog refinement, reviews, and retrospectives.
- Track delivery progress, manage timelines, and communicate status updates to stakeholders.
- Use data and analytics to inform prioritization, track KPIs, and assess product performance.
- Assist with release planning, testing, and user acceptance testing (UAT) to ensure smooth and high-quality releases.
- Identify risks, dependencies, and process bottlenecks, escalating where appropriate and supporting timely resolution.
- Create and maintain post-release documentation and user guides.
Requirements
- Bachelor’s degree in Business, Technology, or a related field; an MBA or advanced degree is a plus.
- Minimum of eight (8) years of experience in Product Management.
- Proven experience developing or managing client-facing service tools, CRM systems, or workflow platforms, within a global operations environment.
- Deep understanding of end-to-end service processes, including quoting, trip execution, and customer relationship management.
- Strong analytical and strategic thinking skills, with experience leveraging data and KPIs to guide product decisions.
- Hands-on experience working within Agile software development methodologies.
- Proficiency in tools such as Jira, Confluence, Salesforce; experience with collaboration and analytics tools (Asana, Power BI, Tableau) is essential.
- Excellent communication, presentation, and stakeholder-management skills.
- Ability to lead cross-functional teams and manage competing priorities effectively.
- Ability to operate autonomously and influence stakeholders across multiple regions and business units.
- A proactive, user-centric mindset with a passion for improving client and employee experiences through technology.
Benefits
- Hybrid work
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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