Client Services Officer coordinating client assessments for Bureau Veritas. Building relationships and ensuring compliance in health and human service standards across various projects.
Responsibilities
Preparing proposals for your clients and prospective clients
Scheduling audits to meet prescribed timeframes
Preparing audit documents for use by auditors and your clients
Responding by phone and email promptly and clearly to your clients’ and regulator queries
Fostering positive relationships with, and providing support to, our auditors
Developing and applying skills as a content expert for a range of quality standards
Contributing to continuous improvement activities and other projects
Requirements
The ability to work effectively and independently, as part of a strong team
The ability and willingness to contribute to positive growth of programs and client acquisition
Experience in fast-paced administrative or coordination roles or experience working for a Certification Body
Competency in Microsoft Office Suite (including Word, Excel, and videoconferencing such as Teams)
Experience using CRM and administration software and programs
Solutions-focused with a problem-solving approach to challenges
Ability to follow set processes and to identify and learn from errors
Strong time management skills and ability to balance priorities to meet defined timeframes
A professional but engaging communication style that is clear, succinct, supportive, and confident
A tertiary qualification (e.g., health, business, social sciences)
Auditor qualifications or quality management experience
Benefits
Fantastic Training and Development opportunities
Discounted Health & Wellbeing Platform
Free access to our Employee Assistance Program supported by Lifework’s
Discounted Health Insurance with Bupa
Access to Cliqit, an employee retail discounts portal
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