Support role in customer hotline and software assistance at GRÜN Software Group. Engaging with customers and providing reliable software support in a team - oriented environment.
About the role
- Supervisor for PSE's Customer Operations team managing service and quality levels, resolving customer issues, and upholding safety compliance.
Responsibilities
- Is responsible for daily/shift operations and work-flow to meet established service and quality levels.
- Resolves customer issues and works cross-departmentally to increase customer awareness of PSE services and address public affairs concerns.
- Upholds safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities.
- Promotes and supports a culture of total safety.
- Ensures duties are performed in accordance with all regulatory compliance obligations.
- Provides coaching, feedback, and developmental opportunities and builds effective teams.
- Sets clear expectations and holds employees accountable for performance and safety goals/targets.
Requirements
- Prior leadership experience.
- 5 years customer service experience.
- Working knowledge of call center workforce tools and other telephony systems.
- Excellent customer relations skills including problem solving and conflict resolution.
- Excellent communications skills (oral, written, listening).
- Ability to interpret and apply rules/guidelines and translate to the work environment.
- Experience with MS Office suite.
- Knowledge of human resources principles.
Benefits
- medical, dental, vision, basic life, and short- and long-term disability insurance
- supplemental life insurance
- accidental death and dismemberment insurance
- flexible spending accounts for health care and dependent daycare
- Employee assistance program (EAP)
- 401(k) investment option
- cash balance retirement plan
- Paid Time Off (PTO)
- Paid Holidays
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