Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
PL
Hybrid Automotive Claims Customer Service Specialist, Bilingual Preferred
Posted last month
About the role
- Customer Service Specialist in claims department at Protective. Managing calls and emails to assist customers with claims and providing excellent service in a fast-paced environment with diverse teams.
Responsibilities
- managing a high volume of calls and emails
- assisting customers with contract terms and conditions
- initiating new claims
- collecting and reviewing claim files
- verifying maintenance and payment issuance requirements
- processing claim payments
- providing updates on claim and payment statuses
- delivering exceptional customer service
- performing essential administrative tasks
Requirements
- Bachelor’s degree or equivalent work experience
- 2+ years of clerical/administrative experience
- 2+ years of customer service experience
- 2+ years of call center experience
- Bilingual in English/Spanish or similar proficiency
Benefits
- comprehensive health, dental and vision insurance
- mental health benefits
- employee assistance program
- paid time off
- paid parental leave
- short-term disability
- cultural observance day
- contributions to healthcare accounts
- pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform for wellbeing rewards
Job title
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Experience level
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