Enterprise Architect providing senior technical leadership for National Security Space programs. Leading MBSE initiatives and developing enterprise architecture products aligned with Space Force mission objectives.
About the role
- IT Support Officer at Prosupport Services Company providing first-line and second-line technical support. Responsible for maintaining IT systems, resolving issues, and implementing security policies.
Responsibilities
- Provide technical support to users on hardware, software, network, and application issues.
- Respond to IT support requests and resolve issues in a timely and professional manner.
- Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
- Set up user accounts, email access, and system permissions.
- Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
- Perform routine system checks, updates, and backups.
- Assist in managing antivirus, security patches, and access controls.
- Support troubleshooting of network, email, and connectivity issues.
- Maintain an inventory of IT equipment and software licenses.
- Document IT procedures, system configurations, and troubleshooting guides.
- Ensure proper handling, storage, and maintenance of IT assets.
- Support implementation of IT security policies and best practices.
- Ensure compliance with company IT policies and data protection requirements.
- Assist with audits and system reviews where required.
- Work closely with vendors and service providers for repairs and upgrades.
- Support system upgrades, new software rollouts, and IT projects.
- Provide basic user training on IT systems and applications.
Requirements
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
- Minimum of 1–3 years’ experience in an IT support or helpdesk role.
- Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
- Strong troubleshooting and problem-solving skills.
- Good knowledge of computer hardware, software, and networks.
- Ability to communicate technical issues clearly to non-technical users.
- Good time management and ability to handle multiple tasks.
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