Enterprise Architect providing senior technical leadership for National Security Space programs. Leading MBSE initiatives and developing enterprise architecture products aligned with Space Force mission objectives.
About the role
- Help Desk Technician providing Tier 1 technical support for IndyGo's staff during business hours. Manage IT issues for both remote and on-site users in Indianapolis.
Responsibilities
- Provide end-user support (Help Desk function).
- Manage and support remote employees and their related devices.
- Support and troubleshoot Microsoft products.
- Manage updates, patches, and configuration changes on hardware, Microsoft software, application transportation-based software, and others as assigned.
- Introduce, integrate, and configure new technologies into the existing environment.
- Maintain and develop system documentation, policies, procedures, forms, instructions, etc.
- Assign and maintain the equipment asset tag system.
- Perform routine audits of systems and software.
- Install and update desktops, laptops, cellular devices, peripherals, networks, and related software.
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Support administrative and operational staff consisting of on-site users, remote users, and users located at satellite facilities.
- Manage incidents and user requests through an established incident and request management system.
Requirements
- High school diploma or equivalent.
- Two (2) years of related information technology support experience, or an equivalent combination of education, training, and experience.
- Network+, A+, Security + certifications are a plus.
- SharePoint administration experience is a plus.
- Active Directory experience is a plus.
- Office 365 application experience is a plus.
Benefits
- Full-time positions with guaranteed 40 hours/week.
- Medical, dental, and vision (effective on the 1 st of the month, 30 days after the start date).
- Free on-site wellness clinic for employees and their families.
- Retirement plan (401A and 457B).
- Tuition reimbursement.
- Free IndyGo transportation for employees and their families.
- Federal Loan Forgiveness Program
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