Infrastructure Coordinator managing corporate networks in hybrid environments for RD Saúde. Ensuring performance, security, and availability while leading technical teams and projects.
About the role
- IT Manager responsible for evolving automation-first IT platform at Maven AGI. Leading IT operations with a focus on identity, device management, and AI tooling.
Responsibilities
- Own the IT Platform
- Manage and evolve identity, device management, and SaaS systems
- Ensure systems are reliable, secure, and easy to operate
- Treat IT as a product, not a support function
- Expand Infrastructure-as-Code for IT
- Build and extend our IT IaC system using Pulumi
- Drive toward more declarative:
- user lifecycle
- access management
- policy enforcement
- Integrate with ticketing and approval workflows
- Introduce Agent-Assisted Workflows
- Incorporate MavenAGI and other AI tools into IT operations
- Enable:
- faster triage and resolution
- better decision support
- improved system visibility
- Keep humans in the loop for approvals and critical actions
- Automate High-Volume Work
- Eliminate repetitive helpdesk work through automation
- Build self-service flows for onboarding, access, and common requests
- Improve system design to reduce ticket volume over time
- Own Office Infrastructure
- Operate and improve office networking (WiFi, segmentation, reliability)
- Manage conference room systems (Zoom, Google Meet, AV)
- Diagnose and resolve real-world performance issues
- Drive Security and Compliance
- Enforce access and device policies through:
- Okta
- Jamf Pro
- Ensure systems are auditable and aligned with compliance needs
- Improve Helpdesk Through Systems
- Optimize existing helpdesk processes
- Reduce ticket volume via automation and better system design
- Turn operational data into insights and improvements
Requirements
- 5+ years in IT, infrastructure, or systems engineering
- Strong experience with:
- identity and access systems (Okta or similar)
- device management (Jamf or similar)
- cloud environments (AWS, GCP, or Azure)
- Experience with infrastructure-as-code (Pulumi, Terraform, etc.)
- Ability to write code and automate workflows
- Strong troubleshooting skills across systems and networks
- High service level internally with teammates.
- Strong Signals
- You think of IT as systems and workflows, not just support
- You have built automation-first or self-service environments
- You are comfortable introducing AI into operational systems in a controlled way
- You can operate in ambiguous, fast-moving environments
- You understand that your work allows the company to scale.
- Nice to Have
- Experience with office networking and AV systems
- Familiarity with CI/CD and developer workflows
- Experience working with AI-assisted tooling or internal platforms
- Background in security or compliance (SOC2, ISO, etc.)
Benefits
- Offers Equity
- Offers Bonus
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