Senior Microsoft Dynamics 365 CRM Consultant organizing workshops and collaborating with clients. Providing technical support and driving software development in CRM solutions.
About the role
- Customer Success Manager leveraging SaaS solutions to drive customer engagement in utility sector. Critical role in customer adoption, retention, and product success using data-driven insights.
Responsibilities
- Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives
- Lead pre-sales engagements, including conducting software demonstrations, developing preliminary site plans, coordinating field surveys, and delivering comprehensive readouts on preliminary findings for potential clients.
- Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software
- Create and execute customer success plans that align with clients' environmental and operational goals
- Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions
- Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI
- Partner with Sales team on renewal and expansion opportunities within existing accounts
- Consistently deliver customer feedback internally to help drive product improvements and new feature development
- Develop and maintain expertise in utilities regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management – you will be the customer’s go-to person for this information
- Document all customer interactions and action items in Salesforce
Requirements
- 5+ years of experience in customer success, project or account management, preferably in SaaS or environmental technology
- Experience managing enterprise-level client relationships and complex technical implementations
- Excellent implementation skills with ability to coordinate multiple stakeholders
- Strong data analysis, presentation skills, and ability to learn quickly
- Outstanding written and verbal communication abilities
- Experience with Salesforce and customer success tools
- Bachelor's degree in relevant field (Environmental Science, Engineering, Business, or related)
- Nice to haves:
- Experience in natural gas utilities, industrial monitoring, or environmental compliance
- Knowledge of continuous and periodic emissions monitoring systems
- Understanding of environmental regulations
Benefits
- Hybrid work environment (at least 3 days/week in Denver office)
- Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
- 401K with company match (no vesting period)
- Opportunity for equity ownership
- Student loan assistance
- Generous culture around time off, including:
- 4 weeks of PTO per year
- 6 days of sick time per year
- 11 paid company holidays per year
- up to 12 weeks of fully paid parental leave (gender neutral) including adoptions
- Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
- Dog friendly office environment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager for DACH customers optimizing recruitment technology through onboarding and long - term growth. Drive customer satisfaction and retention in a fast - growing scale - up.
Customer Success Manager optimizing technical operations for FoodGenius through troubleshooting and client support. Collaborating with teams to ensure smooth operations in the gastronomy sector.
Senior Customer Success Manager responsible for onboarding healthcare partners at LINDERA. Ensuring successful implementation of AI - driven health solutions and training for healthcare professionals.
Senior Partner Success Manager at Wellhub focusing on strategic partnerships in workplace wellness. Managing crucial accounts and enhancing business opportunities in Brazil.
Senior CRM Manager responsible for subscription strategies and optimization for a pet supplements startup. Leading retention, subscriber journey and cross - functional initiatives for customer engagement and profitability.
Customer Success Manager acting as a trusted advisor to EMEA clients on carbon accounting. Managing client relationships and guiding strategic sustainability initiatives for large corporations.
Customer Success Manager supporting B2B clients in the insurance sector. Building relationships and coordinating projects to enhance services and customer satisfaction.
Customer Success Coordinator at instacar ensuring customer satisfaction through effective communication and support in a dynamic environment. Facilitating onboarding and resolving client inquiries.
Client Engagement Manager turning communication into engagement at First Focus. Driving client interaction and service adoption across a leading Managed Service Provider in Australia.