Support & Implementation Engineer responsible for enterprise solutions implementation and troubleshooting issues. Collaborating with engineering teams to provide high-level technical liaison and support.
Responsibilities
Implement and install solutions at customer's infrastructure platforms.
Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
Act positively and respond promptly to the customer’s requests/tickets.
Prepare, review and ensure the accuracy of technical documentation.
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