Business Support Analyst enhancing operational efficiency and customer satisfaction at Fortive Corporation. Engaging in contract management, procurement, and commercial support responsibilities within a collaborative team.
About the role
- Senior Technical Support Engineer providing advanced technical support for Infra line of Products at Progress. Managing complex technical issues and mentoring junior staff while prioritizing customer care skills.
Responsibilities
- Follow established technical support workflows and procedures
- Maintain professional and courteous interactions with customers and peers
- Remain approachable and composed in stressful situations, accepting constructive criticism gracefully
- Uphold confidentiality standards
- Take ownership of customer cases, managing them effectively and professionally through various channels
- Communicate clearly with customers to understand expectations and offer solutions or workarounds for product issues
- Troubleshoot and diagnose customer problems involving third-party products using available resources
- Keep detailed logs of customer interactions and technical details
- Generate reproductions and examples necessary for problem resolution
- Facilitate clear communication with customers regarding callbacks, follow-ups, and issue resolution progress
- Manage difficult customer communications independently and professionally
- Escalate product issues as needed and log defects and feature requests accurately
- Provide engineering teams with comprehensive information and assistance when necessary
- Contribute to knowledge resources through the creation and updating of technical documentation, demos, and code libraries
- Review and improve product documentation where necessary.
Requirements
- 8+ years of experience in a Technical Support Role with relevant technologies
- Proficiency in TCP/IP networking concepts, including HTTP headers, OSI layers, and TCP flags/parameters
- Strong troubleshooting, analysis, and problem-solving skills
- Familiarity with Windows and Linux operating systems
- Ability to effectively communicate technical information to customers of varying skill levels
- Expertise in network devices such as routers and switches
- Willingness to participate in on-call rotations as needed
- Bachelor's degree or equivalent qualification preferred, Associates degree
- Knowledge of application protocols like HTTP/HTTPS, SMTP, DNS, FTP, and SNMP
- Technical certifications such as CCNA, CCNP, MCSE, or VCP are advantageous
- Experience with virtualization environments like VMware, Xen, or Hyper-V
- Networking experience
- Familiarity with Microsoft Exchange, SharePoint, and MS Teams
- Knowledge of web and application servers like Apache, Tomcat, WebLogic, and IIS
- Desirable experience with AWS and Azure cloud solutions.
Benefits
- Competitive remuneration package
- Employee Stock Purchase Plan
- Enrolment
- Best in class Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Client Support Analyst acting as the first point of contact for clients facing non - complex technical issues at Nelnet. Focused on customer service and maintaining strong client relationships.
Senior Technical Support Engineer resolving product inquiries and issues at Emerson. Responsible for advanced troubleshooting, remote diagnostics, and customer support with occasional travel requirements.
Hybrid Support Engineer managing hybrid systems installation and inspection for INDYCAR. Collaborating with teams on performance and compliance within racing regulations.
Technical Support Engineer providing first - line technical support for a fintech app. Managing internal access management and hardware assets in a hybrid work environment.
Technical Support Specialist responsible for 3rd level support and customer communication. Monitoring IT infrastructure and administering servers in a dynamic environment.
Technical Manager for Véto - pharma overseeing technical operations and strategic agenda in North America & Canada. Collaborating with Sales and Marketing teams to support customer needs.
Support Engineer role in a leading tire company dedicated to improving mobility globally. Collaborating on technologies and solutions that enhance mobility of goods and people.
Technical Support Analyst responsible for managing and resolving IT support requests. Fostering high customer satisfaction and contributing to efficient IT systems at Precision Drilling.
Technical Support Specialist handling client environments for Lirio, a behavior change AI company. Collaborating on technical solutions, ensuring quality service, and driving process improvements.