Operations Director leading the operational transformation of BPO services at Capita. Focused on integrating AI, automation, and digital platforms to enhance customer experience.
About the role
- Planning and Operations Executive coordinating project management and operations for Premier League Football. Collaborating with teams and supporting events in a hybrid work environment.
Responsibilities
- Coordinate project tracking processes and report on progress against priorities.
- Support and align processes that support planning across the Football Department, including supporting budgeting across workstreams.
- Coordinate departmental calendar management, ensuring alignment of activities across cross-functional teams.
- Work closely with colleagues across Football Department teams to enhance internal communication and information sharing.
- Support the planning, logistics and delivery of key department events including Football Department team meetings.
- Coordinate the delivery of the Premier League’s annual Youth Development Conference and other key events.
- Provide support for internal and external meetings, including scheduling and the management of notes/actions.
- Support the delivery of annual football department report and preparation of presentations and reports as required.
- Assist with the management of departmental risks on through the Premier League platform.
- Provide administrative support where necessary including contracts, tender processes and supplier management.
- Take the lead on the initiation, planning and delivery of discrete initiatives/ projects as required.
Requirements
- Project management qualification and/or experience utilising project management tools.
- Experience of managing multiple concurrent projects / programmes, ideally with variety of project focus.
- Budget management and reporting experience.
- Delivered written reports or proposals for consideration by senior management.
- Advanced Microsoft Excel and PowerPoint skills.
- Detail-oriented with excellent organisational and interpersonal skills.
- Able to synthesise and clearly present with strong written and verbal communication skills.
- Comfortable working in an agile way and in high pressure environments.
- Self-motivated and goal-oriented.
- Team player with high emotional intelligence, who seeks and acts on feedback.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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