Technical Service Representative responsible for account retention and sales growth. Collaborating with teams to ensure best practices and identifying areas for products and processes.
Responsibilities
Work independently to maximize MSO account retention, profitability and partnership.
Increase sales growth by identifying areas for expansion and improvement.
Communicate market changes.
Stay current on products, processes, and system upgrades (Continuous Learning).
Be a gatekeeper for installations, upgrades and national account mandates.
Account Management.
Communicate with the sales team about the product needs or product information.
Requirements
College Degree or 3+ years of equivalent work experience in a related field.
Customer Service Experience
Accountability with experience and accurate follow up.
Work with all levels of team.
Manage technical customer service support.
Experience interpreting and responding to customer requests.
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