Student trainee in Customer Support for CUBE Bikes, processing customer support requests and documentation. Requires service - oriented communication and collaboration skills.
About the role
- Application IT-Support Specialist supporting customers with software inquiries via phone and ticket processing. Working in a modern agile environment in Sankt Ingbert.
Responsibilities
- You support our customers by telephone with questions about our software
- Receive and process technical tickets, including remote support and database corrections
- You handle technical issues, document customer inquiries and create user documentation and instructions
- You analyze and document feature requests to improve the software and forward them to the development team
- You conduct online training sessions for customers and colleagues and take part in further training
- You ensure compliance with our quality standards and contribute to the continuous improvement of our customer service
Requirements
- Completed commercial or IT-technical vocational training
- Ideally, experience in customer service and an affinity for IT systems
- Proficient in common MS Office applications
- Strong service orientation and the ability to convey knowledge
- Experience with ERP/merchandise management systems is desirable
- Experience with ticketing systems is an advantage
- Enjoy working in a team and have a hands-on mentality
- Good German and English skills, both written and spoken
Benefits
- A remarkable working atmosphere in a successful, growth-oriented company
- Exciting tasks in an open, collegial and agile work environment with flat hierarchies
- Room for independent responsibility and active participation in shaping company culture
- An interesting, varied and responsible role
- Performance-based pay and social benefits
- Comprehensive onboarding, good development prospects and extensive training opportunities
- Flexible working hours and remote work options
- Extensive benefits such as free soft drinks, corporate fitness, company pension scheme, supplementary health insurance and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Werkstudent im Customer Support für CUBE Bikes, Marktführer im E - Bike - Segment. Bearbeite Supportanfragen und dokumentiere Kommunikationsverläufe bei flexibler Arbeitszeit.
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