Hybrid Operations Manager

at PNC

• Job title: Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $55,000 - $100,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Pittsburgh, United States

About the role

• Operations Manager II overseeing operations strategy and execution at PNC in Pittsburgh. Responsible for managing teams and driving business results within income collections organization.

Responsibilities

• Participates in the development of the operations strategy
• Executes operating plan and communicates strategy to operations team
• Responsible for two or more functions across one or more sites, or may manage a complex product, function or location
• Manages managers, supervisors and/or individual contributors
• May participate in industry forums
• Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support
• Reviews and provides oversight on end to end processes of varying risk and financial value
• Interacts with customers and/or third parties to drive business results and resolve escalated issues
• Provides coaching and development to team members, supervisors and/or managers
• Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
• Provides consultation and advice to service partners and customers
• Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects
• Develops, reviews and/or approves standard operating procedures as appropriate
• Recommends and/or drives policy improvements
• Oversees and/or owns the control framework for unit(s) of responsibility
• Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management
• Manages and is accountable for risk mitigation and business resiliency activities and/or strategies

Requirements

• 3+ years of industry-relevant experience
• 2 years of previous managerial experience in an operations or production environment
• Bachelor's degree
• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Decision Making and Critical Thinking
• Effective Communications
• Internal Resource Coordination
• Operational Functions
• Problem Solving
• Process Management
• Standard Operating Procedures

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year
• between 15 to 25 vacation days each year, depending on career level; and years of service