Customer Success Manager developing long - term relationships with clients for dLocal, a payments company. Collaborating and improving methodologies in a dynamic environment.
About the role
- Customer Success Intern at Pluxbox assisting customers in using the platform. Onboarding users and driving engagement for a leading cloud-based development platform.
Responsibilities
- Develop a deep understanding of customers’ design strategy and business objectives and drive use of the Pluxbox Platform to help them achieve those objectives
- Onboarding new users and setting them up for success
- Driving engagement and adoption among existing customers by conducting continuous best practice sessions, product demos
- Monitor entitlements in key accounts and drive successful renewals and expansions
- Deliver actionable and candid feedback from customers to the Figma design and development teams
- Writing Technical documentation
- Giving input for creating tutorial videos
- Developing and optimizing training(s) for Pluxbox Platform user(s)
Requirements
- You are a bachelor’s or master student.
- You describe yourself as positive, proactive, assertive and you are a teamplayer;
- You have strong organisational skills with the demonstrated ability to prioritise multiple tasks and deliver results;
- Motivated self-starter taking ownership with ability to adapt to a continually changing business and work environment and manage multiple priorities;
- Strong verbal, written and listening communication skills in English.
- Problem solver with strong management skills, organisational and interpersonal skills.
- Good at speaking and writing English
- Experience with design software like Figma, Sketch, webflow.
- You must have good experience in user experience.
Benefits
- A flat Structure & informal culture.
- Flexible opportunity to work from home and office.
- You gain practical experience at an internationally renowned technology company;
- Standup desks, company laptop & hardware.
- Christmas party, online games on fridays, everyday afternoon drinks after 16:00.
- You gain useful knowledge with good stipend.
- You receive good support within an open and pleasant working culture.
- You work on live projects that will be used all over the world.
- Unlimited drinks and coffee.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager developing long - term relationships with customers at dLocal, aiding global brands in emerging markets.
Customer Success Manager at dLocal facilitating growth for global companies navigating payments in emerging markets. Advocating for clients and enhancing relationships for effective solutions.
Customer Success Manager building relationships to help global giants navigate payments in emerging markets with a focus on impact and productivity.
Customer Success Agent solving user problems with the Plum app. Engaging with customers through various channels and providing insights for product improvements.
CRM Manager building and owning lifecycle communications for Bitstack users. Driving activation, retention, and revenue through strategic communication layers across various channels.
Client Success Manager responsible for managing relationships and client satisfaction for Progyny’s global family - building benefits. Collaborating with internal teams to drive performance, adoption, and client retention.
CRM Executive focusing on lifecycle marketing and customer relationships at Vintage Cash Cow. Supporting CRM execution, quality assurance, and operational processes in a global context.
CRM Architect designing Salesforce technical architecture at Aleph, shaping the future of digital advertising through innovative CRM solutions.
Customer Success Manager managing client relationships and renewals for a SaaS construction platform. Supporting onboarding, analysis, and optimizing customer value retention.