Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
About the role
- Customer Support Specialist at Plenti providing exceptional support via phone, chat, and email. Focusing on customer interactions to ensure positive and timely resolutions.
Responsibilities
- Act as the first point of contact for customer enquiries, delivering prompt, accurate, and professional support via phone, chat, and email
- Demonstrate empathy, patience, and a customer-first approach when addressing questions or resolving issues
- Troubleshoot customer concerns effectively, escalating more complex matters when required
- Develop in-depth knowledge of Plenti’s products, services, and policies to provide clear and confident guidance
- Collaborate with team members by sharing knowledge and best practices to improve overall performance
- Support internal teams by providing customer insights and feedback to help drive process and product improvements
Requirements
- Previous experience in customer service, contact centers, or financial services is desirable
- Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely
- Strong customer focus with proven problem-solving and conflict-resolution abilities
- Ability to thrive in a fast-paced environment while maintaining a high level of attention to detail
- Comfortable using customer service platforms, CRM systems, and digital communication tools
Benefits
- flexible working
- volunteer and study leave
- monthly social events
- office snacks
- company Townhalls
- D&I initiatives and events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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