Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Clinical Support Specialist working with Philips healthcare technology. Delivering education and clinical consultancy services to enhance customer satisfaction and system performance.
Responsibilities
- The Clinical Support Specialist is the ambassador of Philips ensuring customer satisfaction and business targets.
- Responsible for creating and delivering clinical education and consultancy services.
- Provides clinical service support to requests from all channels and communicates solutions or actions.
- Solutions provided both remotely or onsite, assisting with procedures and optimizing system usage.
- Key member of the clinical governance or service team, fostering collaboration.
- Ensures all clinical system changes are accurately captured and maintained.
- Advises on solution usage and engages users to improve workflows.
- Monitors system performance and operations by reviewing logs and managing escalations.
Requirements
- Vocational education within a clinical field, preferably with a specialist focus (e.g. postgraduate qualification).
- Minimum of 2–3 years of relevant clinical experience, with strong knowledge of clinical procedures, protocols, and operating environments.
- Demonstrates a customer‑first mindset, adapts quickly to new technologies, and stays current with clinical applications of relevant equipment.
- Works independently within established procedures, understands when to escalate appropriately, and requires guidance only for new or complex assignments.
- Fluent in English and Swedish, with strong verbal and written communication skills.
- Willingness to travel minimum 30% to customers.
Benefits
- Learn more about our business .
- Discover our rich and exciting history .
- Learn more about our purpose .
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Specialist providing phone and email support for Greenlight's banking app. Ensuring customer satisfaction while troubleshooting issues and managing inquiries.
Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
Senior Campaign Account Support Specialist leading DM, DTP, DTR programs, coaching account managers. Managing operational workstreams for biopharma clients at Amplity.
Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
Talent Manager responsible for developing business with clients in administrative and customer support sectors. Recruiting skilled professionals and managing client relations for successful engagements.
VP - Customer Experience & Research leading Payments customer experience strategy at U.S. Bank. Collaborating to translate insights into meaningful improvements across product and customer experience.
Customer Care Team Leader responsible for complaint resolution for SMB customers in Slovakia. Leading a team, improving customer experience, and maintaining ISO standards.