Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
PG
Hybrid Customer Service Representative – Backoffice
Posted last month
About the role
- Customer Agent position at pflege.de, responsible for managing customer inquiries and backoffice tasks in Hamburg. Focus on developing service processes and collaborating with teams.
Responsibilities
- You handle customer inquiries end-to-end — by phone and in the back office.
- Your focus is on comprehensive case handling rather than telephone-only work.
- You provide reliable solutions.
- You serve as the point of contact for a specific topic (e.g., approvals, returns).
- You analyze processes and work on concrete improvements.
- You collaborate with teams from IT and product management.
- You build expertise and contribute your knowledge to the team in a structured way.
Requirements
- Experience in a commercial environment or in customer service (formal training or practical experience)
- Solution-oriented thinking and a pragmatic working style
- Excellent German language skills, both written and spoken
- Confident PC skills; CRM experience (e.g., Salesforce) is a plus but not required
Benefits
- Structured onboarding with a personal introduction
- Hybrid working model and a cool, centrally located office in Hamburg’s HafenCity
- Deutschlandticket (nationwide public transport pass) and bicycle leasing via JobRad
- Health offerings such as fitness subsidies and massages
- Appreciative team culture with short communication paths and direct exchange
- Company pension scheme, corporate benefits and additional perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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