Critical Situation Manager resolving critical customer situations at nShift, ensuring efficient resolution and communication for improved customer experience.
About the role
- Manage distributors at PETRONAS ensuring financial performance and compliance with sales strategy. Collaborate to enhance processes and drive sales improvements across the distributor network.
Responsibilities
- Manage Distributors to optimize financial performance, ensure compliance with PLI Brasil's code of conduct, and align with the distribution strategy.
- Manage relationships with Distributors, supporting process and sales improvements, and ensuring achievement of KPIs defined by PLI Brasil.
- Maintain an integrated view of Distributors' businesses, covering finance, logistics, commercial, HR, technology, marketing, customer relations and HSSE.
- Develop and monitor Distributors' annual and monthly plans, set targets, analyze results and propose corrective actions.
- Participate in Distributors' sales meetings, promote best practices and support strategy and route planning.
Requirements
- Bachelor's degree in Engineering, Marketing, Financial Management and/or related fields;
- Previous experience in the commercial/sales area;
- Experience in People Management;
- Experience managing indirect channels;
- Intermediate to advanced MS Office skills.
- MBA in a field related to the role;
- Experience managing direct channels;
- Knowledge of the oil and lubricants market.
Benefits
- PETRONAS Flex: A benefits program that allows you to make choices that make the most sense for you and your family. PETRONAS Flex enables employees to customize benefit options with greater flexibility and fairness to meet each individual's needs.
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