Vice President of Client Operations leading service strategies at BNY. Enhancing client satisfaction and operational efficiency within the Structured Debt Client Platform team.
About the role
- Senior Operations Supervisor overseeing plasma center operations and supervising staff. Leading day-to-day activities to ensure compliance and excellent donor experience.
Responsibilities
- Serves as acting leader in the absence of the Center Manager as assigned.
- Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow
- Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts.
- This includes provide shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members.
- Creates employee schedules to accommodate donor cycles.
- Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center.
- Compile and submit orders to vendors to meet determined inventory levels
- Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.
- Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
- Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
- Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
- Oversees donor floor operations and supervise operation supervisor(s) and donor center staff during assigned shifts.
- Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
Requirements
- High school diploma or GED
- Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
- CPR Certified
- Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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