IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Vice President of Client Operations leading service strategies at BNY. Enhancing client satisfaction and operational efficiency within the Structured Debt Client Platform team.
Responsibilities
- Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices
- Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes
- Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes
- Collaborate with cross-functional teams to address client needs and resolve complex issues
- Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement
- Analyze client feedback and operational data to drive improvements and inform strategic decision-making
Requirements
- 7-12 years of experience preferred
- Bachelor’s degree or equivalent combination of education and experience is required
- Client Service/Operations experience within financial services strongly preferred
- Corporate Trust background strongly preferred
- CLO/CDO background strongly preferred
- SOLVAS background preferred
- Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred
Benefits
- Highly competitive compensation
- Generous paid leaves, including paid volunteer time
- Access to flexible global resources and tools for your life’s journey
- Focus on your health
- Foster your personal resilience
- Reach your financial goals as a valued member of our team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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