Strategic Operations Manager orchestrating critical work for leadership at Tails.com. Driving governance and project delivery in the pet food subscription sector.
About the role
- Sales Operations Administrator providing essential support by preparing quotations and orders for customers in Greece. Collaborating with the Sales team to ensure operational excellence and customer satisfaction.
Responsibilities
- Respond promptly and proactively to customers and internal sales requests
- Process all sales-related activities efficiently, accurately, and within set deadlines
- Gather and validate pricing from vendors and suppliers to prepare quotations and renewals, negotiating discounts where needed
- Prepare customer proposals and contract renewals with precision and timeliness
- Track upcoming renewals and collaborate with the Sales team to ensure timely conversions to orders
- Maintain and update opportunities and customer data accurately in the CRM system
- Draft and review customer contracts in coordination with the company’s legal counsel
- Manage Deal Registrations through vendor portals to secure competitive pricing
- Build and maintain strong relationships with customers and partners to ensure satisfaction
- Collaborate effectively with cross-functional teams (Presales, Sales, Procurement, Accounting, Technical, and Finance) to resolve customer issues
- Maintain proper documentation of quotations and orders in SharePoint
Requirements
- Bachelor’s degree in business administration, Economics, or a related field
- 3+ years of experience in Sales Operations, Sales Support, or a similar administrative role (experience in the IT industry will be considered an asset)
- Excellent command of English, both written and verbal
- Proficient in MS Office (Excel, Word, PowerPoint) and experience with CRM systems (e.g. Salesforce, Microsoft Dynamics)
- Strong analytical and numerical skills with high attention to detail and accuracy
- Ability to prioritize, multitask, and manage time effectively in a fast-paced environment
- Excellent communication and interpersonal skills, with a customer-oriented approach
- Proactive, collaborative, and results-driven mindset
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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