Hybrid Associate Account Manager

at Perforce Software

• Job title: Associate Account Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $70,000 - $105,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Minneapolis, United States

About the role

• Associate Account Manager at Perforce growing revenue by selling licenses and cross-selling products. Building relationships and ensuring customer satisfaction in a global tech company.

Responsibilities

• Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers.
• Work closely with customers to understand their evolving needs and align our solutions to their business goals.
• Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts.
• Serve as the primary point of contact, fostering trust and ensuring open communication.
• Conduct business reviews with customers 6–9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix.
• Proactively identify potential retention risks and collaborate internally to mitigate them.
• Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI.
• Gather and share customer success stories and feedback to showcase the impact of our solutions.
• Create and deliver accurate quotes and contracts tailored to customer needs.
• Drive contract negotiations and close deals efficiently to achieve sales targets.
• Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience.
• Advocate for customer feedback internally to drive continuous improvement in products and services.
• Uphold our commitment to "delighting every customer" by going above and beyond to exceed expectations.

Requirements

• Proven experience in account management, customer success, or a related role, with a focus on sales and retention.
• Strong understanding of the sales cycle, including quoting, contracting, and closing business.
• Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures.
• Exceptional communication and presentation skills, both verbal and written.
• Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.
• Ability to work collaboratively with cross-functional teams in a fast-paced environment.
• Demonstrated ability to take the initiative and work in a self-directed manner.
• Ability to thrive in a changing environment. Comfortable with ambiguity and rapidly evolving domain.
• Ability to quickly learn and understand new technologies and software products

Benefits

• medical
• dental
• vision
• retirement benefits
• life insurance
• wellness programs
• total time off
• other employee perks