Hybrid Senior Benefits Account Manager

at Leavitt Group

• Job title: Senior Benefits Account Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Miami, United States

About the role

• Senior Account Manager at FBMC coordinating client activities and ensuring satisfaction at Jackson Health Systems. Leading services while developing management team members for high performance.

Responsibilities

• Serve as the primary point of contact for assigned clients; conduct regular communication and onsite visits to assess satisfaction and present deliverables.
• Lead and execute open enrollment activities, including presentations, health fair coordination, and vendor engagement.
• Implement best-practice service models to ensure consistent, high-quality delivery and adherence to contractual obligations.
• Identify opportunities for account growth through renewals, expanded scope, and additional service offerings in benefits and total rewards programs.
• Collaborate with Account Executives to develop communication, education, and strategic initiatives aligned with client goals.
• Support negotiation strategies with carriers and vendors in partnership with Stealth or similar internal teams.
• Prepare and deliver professional client-facing materials, including stewardship reports, communication pieces, RFP responses, renewal presentations, and proposals.
• Ensure accuracy, timeliness, and professionalism in servicing accounts from onboarding to renewals, including CRM documentation.
• Monitor claims trends, compliance requirements, and client business developments; provide proactive recommendations and solutions.
• Access and coordinate expert internal resources (analytics, legal, HR, wellness, communications, technology) to support client objectives.
• Assist leadership with recruiting, training, and developing account management team members.
• Ensure team engagement and alignment with service standards and client deliverables.
• Provide ongoing coaching, quality review, and performance feedback.
• Establish expectations, ensure accountability, and manage team workload to meet deadlines.
• Conduct annual performance and compensation reviews for service staff.
• Promote organizational goals, vision, and processes within the team.
• Act as a resource and subject-matter expert in areas such as insurance products, technology systems, industry trends, and consultative service techniques.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred
• Minimum 8 years of experience in employee benefits, account management, sales, marketing, or related fields
• Minimum 2 years of supervisory or staff management experience
• Active State Life & Health License required
• Professional designations preferred:
• Certified Employee Benefits Specialist (CEBS)
• Registered Employee Benefit Consultant (REBC)
• Registered Health Underwriter (RHU)
• Chartered Healthcare Consultant (ChHC)
• Strong working knowledge of benefit programs, insurance markets, and industry vendors.

Benefits

• FBMC provides a competitive compensation package that includes a health plan
• a 401(k) with company matching
• paid time off (including sick days and vacation)
• a Wellness Program