Backup Analyst implementing backup solutions for clients at Penso Tecnologia. Collaborating on projects and providing high-level support for data protection strategies.
Responsibilities
Implement backup projects for new clients
Participate in internal R&D projects for backup products
Administer backup environments for Penso clients
Respond to and support incidents via the Service Desk tool
Provide support via phone or video conference when necessary
Document activities using the Service Desk tool and agile methodologies
Represent Penso to clients through support channels
Update and create new procedures
Monitor backups for priority clients
Maintain impeccable professionalism and conduct
Requirements
Required experience administering and implementing Veeam Data Platform
Currently enrolled in a bachelor’s degree program (from the second semester onward) in IT or a related field
Fundamentals of administration for Windows and Linux operating systems
Fundamentals of computer networking and the TCP/IP protocol
Experience with virtualization: VMware and Hyper-V; and SaaS: Microsoft 365
Familiarity with Service Desk and IT Service Management
Basic knowledge of sizing for Veeam backup environments
Troubleshooting-oriented with strong problem-solving skills
Access to Psicologia Viva for psychological counseling
R$ 200.00 gift on your birthday
Relaxation room, cafeteria, games and gaming area
Life insurance
Meal voucher of approx. R$ 660.00 per month (R$ 30.00 per day)
Transportation voucher (nominal deduction of R$ 3.00*)
Exclusive employee discounts
Up to 50% off at partner universities (see partner institutions)
Up to 75% off at partner pharmacies (see partner institutions)
Discounts on courses and English lessons (see partner institutions)
Exclusive travel booking platform with discounts
Travel: Penso offers employee travel discounts in partnership with FlyTour/One Travel. The benefit includes special leisure tourism rates, 24/7 traveler support and flexible payment options up to 12 installments, with access to over 300,000 hotel options and real-time quotes.
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