Hybrid B2B Customer Care Associate

at Pella Windows & Doors of North Carolina and Southwest Virginia

• Job title: B2B Customer Care Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $16 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Pella, United States

About the role

• Customer Care Associate at Pella Corporation handling inquiries and providing support. Engaging with customers through various channels and ensuring a high level of customer satisfaction.

Responsibilities

• Answering inquiries via phone 90-100% of your day
• Obtaining working knowledge of all products and applicable procedures
• Communicating intelligently and accurately with consumers on technical issues
• Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met
• Maintaining detailed and accurate record of all transactions
• Assisting with the training and mentoring of new personnel

Requirements

• One year in related experience or training, or equivalent combination of education and experience is desirable
• Proficient with Excel, Word, and Outlook
• Ability to type efficiently to utilize computer and phone systems simultaneously
• Strong verbal and written communication

Benefits

• Remote/hybrid work available after 90 days of employment based on performance
• $15.75 hourly starting rate – paid each Friday
• Medical/dental insurance coverage beginning the first of the month after date of hire, as well as flexible spending and health savings account options
• Paid holidays and vacation time
• Annual Incentive Plan
• 401k Profit Sharing - Pella will give back a portion of pre-tax profits to add to your retirement portfolio