Customer Service Representative assisting patients at Ascension Providence Hospital in Southfield, MI. Helping patients check in and addressing their concerns with compassion and accuracy.
About the role
- Customer Care Associate providing exceptional customer service and problem-solving at Pella Corporation. Engaging with customers and ensuring their satisfaction through effective communication and assistance.
Responsibilities
- Answering inquiries via phone 90-100% of your day
- Obtaining working knowledge of all products and applicable procedures
- Communicating intelligently and accurately with consumers on technical issues
- Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met
- Maintaining detailed and accurate record of all transactions
- Assisting with the training and mentoring of new personnel
Requirements
- One year in related experience or training, or equivalent combination of education and experience is desirable
- Proficient with Excel, Word, and Outlook
- Ability to type efficiently to utilize computer and phone systems simultaneously
- Strong verbal and written communication
Benefits
- Full-time
- Remote/hybrid work available after business performance requirements are met
- Medical/dental insurance coverage beginning the first of the month after date of hire, as well as flexible spending and health savings account options
- Paid holidays and vacation time
- Annual Incentive Plan
- 401k Profit Sharing - Pella will give back a portion of pre-tax profits to add to your retirement portfolio
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