Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Trainee Customer Success Manager at PEIQ assisting customers with software solutions. Engaging in a structured 12-month trainee program with mentoring and skill development.
Responsibilities
- Structured 12-month trainee program with clear learning objectives
- Intensive mentoring from your manager and experienced Customer Success Managers
- Individual onboarding and learning modules with training videos, exercises and supervised work in 2nd-level support
- Gradual expansion of your area of responsibility – from initial tasks to your own customer projects
- Introduction to customer support and account management
- Support in building long-term customer relationships
- Identifying customer challenges and developing initial solution proposals
- Assisting with measures to increase customer satisfaction and product usage
- Cross-functional collaboration
- Contributing feedback to Development, Application Engineering and Product Management
- Support for release communications, e.g. newsletters and the Knowledge Base
- Introduction to customer data analysis
- First steps in deriving actionable recommendations
Requirements
- Completed vocational training or university degree (field not important)
- Initial experience in IT, media, project management, customer service or support is helpful but not required
- Interest in software products and digital processes
- Very good written and spoken German (at least C1)
Benefits
- Hybrid working with regular on-site days in Augsburg or Bergkirchen
- Flexible working hours
- Close mentoring and clear development paths
- Individual professional development options
- Flat hierarchies and a collegial working atmosphere
- Company and team events
- Exciting, future-oriented software solutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager II at RapidScale driving customer relationships and managing cloud service performance for technology solutions. Advocating for customer success and addressing their needs proactively.
Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.