Manager, External Communication leading a high - performing team of senior writers at FCC. Overseeing strategic communication and speech development to support corporate goals.
About the role
- Tools & Metrics Manager managing BizOps tooling including CRM and automation platforms for PayJoy. Focused on enhancing operational efficiency and reporting for the financial operations team.
Responsibilities
- Configure, maintain, and improve BizOps tooling including CRM systems, automation platforms, compensation tools, and reporting frameworks
- Implement and maintain workflow automations such as lead routing, approvals, task creation, scoring logic, and status transitions
- Support integrations and data flows between systems using APIs, webhooks, and automation builders
- Monitor data quality and system behavior, investigate discrepancies, and help identify root causes and permanent fixes
- Build and maintain operational reports and dashboards used by SalesOps, FinOps, and country leadership
- Execute tooling requests prioritized by the Tools & Metrics Senior Manager and provide clear status updates
- Maintain clear documentation of workflows, system logic, and configuration changes to ensure auditability and continuity
Requirements
- Two to four years of experience in Business Operations, Sales Operations, Revenue Operations, Systems, or Analytics roles
- Strong technical fluency with CRM systems, automation tools, and structured data
- Hands-on experience with integrations, APIs, webhooks, or automation builders
- Proven ability to translate clear requirements into system configurations and workflows
- High attention to detail, strong execution discipline, and comfort operating in complex systems
Benefits
- Company-funded health insurance for employee and immediate family
- Company-funded employee life and disability insurance
- Paid vacation days, unlimited sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone finance, headphone benefit, home office equipment allowance and wellness perks
- Catered lunches
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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