CC/CL Operations Analyst coordinating card logistics operations for PayJoy, a mission-first credit provider. Ensuring scalable operations and customer research for effective service delivery.
Responsibilities
Manage all aspects of card logistics, including placing card printing orders and stock management to guarantee cards availability at all times.
Working hand in hand with logistics vendors to ensure timely delivery of cards while adhering to delivery goals and quality standards.
Create and improve operational processes to ensure CC ops readiness by scalable processes and agile resolution of issues on the card delivery process.
Settle and pay logistics and card manufacturing invoices issued by our vendors.
Ensure bug resolution and product improvements needed related to the product are properly requested (written communications with Product team, add tickets in Jira in English) and implemented.
Perform customer research as needed working along with our Branding and UX team.
Drive post-mortem reports and share visibility with stakeholders.
Manage tester's devices inventory.
Requirements
Bachelor's degree in Economics, Management, Finance or a related field.
2+ years of relevant experience working in Operations, Logistics, Customer service, or Project Management creating and improving operational processes
Outstanding organization, detailed oriented, problem-solving orientation, analytical and structured communication skills.
Strong technology skills (Google Suite or Office, especially Excel, etc.).
Ability to analytical thinking, interpret and use data to guide strategic and operational decisions.
Benefits
100% Company-funded health insurance for employee and immediate family
Company-funded employee life and disability insurance
Paid vacation days, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone finance, headphone benefit, home office equipment allowance and wellness perks
Director of Growth overseeing revenue generation strategies for AI - first maintenance software company. Partnering with Sales and Marketing to drive demand and business outcomes.
Growth Marketing Specialist creating and executing content strategies to generate leads for the agency. Focusing on LinkedIn and using AI tools to optimize marketing efforts.
Assistant VP managing market growth through sales for digital transformation clients in data & AI - driven accounts. Leveraging networks and market analysis to enhance business opportunities.
Senior Manager at EXL driving growth through digital transformation and targeting Data & AI clients. Collaborating with teams to enhance solutions and expand business opportunities.
Contributing to the success of Growth, Pre - sales, and Branding teams using data - driven solutions. Collaborate on process improvements and data - oriented journeys at Flash.
Senior Growth Marketing Manager driving growth strategy and scaling campaigns for leading apps at Twigeo. Collaborating across teams to ensure alignment with clients' business objectives in the marketing department.
Director role in Managed Services focusing on sales, commercial strategy, and client relationship building with a strong governance discipline. Leading complex negotiations and managing a diverse team for growth in Aotearoa New Zealand.
User Acquisition Manager for mobile marketing at DoubleDown, focusing on user acquisition campaigns for mobile apps. Collaborating with diverse departments to optimize global user acquisition strategies.
Performance & Growth Analyst managing digital channel KPIs for Stone, a leading financial services technology company. Intermediate role involves executive reporting and process optimization.