Operations Work Coordinator managing daily work plans for crews at Xcel Energy, focusing on safety and efficiency while ensuring customer satisfaction and regulatory compliance.
About the role
- Operations Manager focusing on cost reimbursements and process management at health tech startup in Berlin, ensuring efficient collaboration with health insurance providers.
Responsibilities
- Analyze existing processes related to cost approval requests and reimbursements and liaise directly with long-term care insurers
- Identify inefficiencies, sources of error and improvement opportunities; develop process optimizations, implement them yourself and track their impact in day-to-day operations
- Structure, document and standardize processes (e.g., workflows, guidelines)
- Actively contribute to strategic projects, e.g., improving collaboration with care insurers or optimizing our back-office processes
- Play an active role in scaling and further developing our Partner & Payments Operations
- Handle cost approval requests operationally, including review, follow-up and documentation
- Work closely with colleagues from B2C Sales, Customer Success and other teams to resolve individual customer concerns and cross-departmental issues efficiently
Requirements
- At least 2 years of professional experience in process management/operations/back office; ideally with hands-on casework or alternatively with an insurance background (e.g., private health or supplementary insurance)
- Strong process understanding: you analyze workflows, recognize patterns and inefficiencies and actively and continuously optimize existing processes
- Strong analytical skills and confident use of Excel / Google Sheets for data analysis and presentation
- Hands-on, highly reliable and detail-oriented; you perform routine operational tasks consistently, accurately and independently
- Proactive, clear and confident communication with internal and external stakeholders and the ability to set clear priorities in a start-up environment
- Fluent German at C2 level (spoken and written) and English at B2 level
- Desirable: experience working with statutory long-term care or health insurers (e.g., reimbursements, billing, applications)
- Experience or affinity for automation, AI or no-/low-code tools (e.g., Zapier, AI-powered workflows) and an interest in making processes more scalable
Benefits
- Urban Sports Club membership for fitness
- Family & Friends coupon for the Patronus watch
- Up to 30 days of paid vacation (starting at 26 days in the first year and 28 days in the second year)
- Annual Learning & Development budget for personal learning and growth
- Clearly structured career framework for professional development
- 360-degree feedback conversations (2x/year) for professional and personal development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Free choice of hardware (MacBook or Lenovo)
- Modern office in vibrant Friedrichshain
- Job ticket for stress-free daily commuting
- 2 days per week working from home ("Home Office")
- Lease a bicycle at a discount via Mein Dienstrad
- Regular company and team events to strengthen our cohesion
- Team spirit instead of cutthroat mentality — we achieve more together
- Build a product that delivers real societal value
- Quarterly company brunches for sharing and networking
- One volunteering day per year where we do something good together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director of Operations responsible for all operational functions including supply chain and logistics. Leading development of new operational capabilities aligned with company strategy.
Assistente de Planejamento e Operações supporting operational routines for the Operations and Resource Management area in Capco. Ensuring information quality and business process efficiency.
Coordenador de Planejamento e Operações no Brasil para a Capco, coordenando recursos e garantindo eficiência em processos operacionais em ambiente híbrido.
Sales Enablement & Operations Intern contributing to projects on AI - driven tools for fintech company Greenlight. Collaborating in a dynamic environment to strengthen sales infrastructure and operational impact.
Embedded Operations Manager at Caris Life Sciences managing end - to - end case execution for precision medicine programs. Responsible for workflow efficiency and ensuring a high - quality provider and patient experience.
Embedded Operations Manager managing end - to - end case workflows for precision medicine programs. Coordinating with providers and ensuring timely progression from order initiation to report delivery.
Regional CHC Operations Coordinator at Norgine ensuring operational excellence and strategic alignment in marketing initiatives. Collaborating with leadership and teams for effective execution of projects and performance tracking.
Assistente de Operações at Bernoulli managing educational services operational processes. Ensuring effective customer communication and supporting the educational structure through operational tasks and customer interactions.
Estimating Associate responsible for measuring and bidding flooring materials using CAD software. Collaborating with sales and design staff to deliver accurate project documentation in Oregon and Idaho.