Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Technical CRM Operations Specialist bridging CRM execution with Data/Product teams for optimization. Managing data integration and automation strategies for gaming experiences at Patrianna.
Responsibilities
- Act as the primary contact between CRM and Data/Product teams to ensure Email/Push/SMS requirements are delivered
- Manage end-to-end data flows between internal databases and our CRM platform (Bloomreach)
- Build, optimise, and maintain SQL scripts to automate audience segmentation and dynamic content delivery
- Design and configure multi-channel journeys, ensuring data triggers fire accurately and in real-time
- Proactively monitor event data and API calls to detect, troubleshoot, and resolve data discrepancies
- Translate complex business requirements into automated journeys that impact player retention and revenue
Requirements
- Strong experience in CRM operations with deep focus on the technical and data side
- Solid SQL skills for querying datasets and building custom segments
- Understanding of JSON and APIs for data integration work
- Direct experience with Bloomreach highly preferred, or similar high-tier CRM platforms
- Analytical problem-solving mindset to troubleshoot segmentation and journey issues
- Ability to work cross-functionally as a technical consultant for CRM optimization
Benefits
- Real autonomy to shape CRM automation strategy
- Cutting-edge tools in a high-growth environment
- Opportunities to refine processes and scale operations
- Collaboration with brilliant minds across teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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