Customer Support Representative providing support in German and English through various channels. Resolving inquiries, assisting customers, and collaborating with teams in a hybrid work environment.
About the role
- Customer Support Specialist providing exceptional customer support for small business financial solutions. Responsible for multi-brand support and documentation, ensuring a seamless user experience.
Responsibilities
- Whitelabeled multi-brand customer support.
- Documenting customer feedback and feature requests.
- Reporting software bugs and UI issues.
- Bringing the Voice of the Customer to internal roadmaps and projects.
- Contributing to team documentation and other projects.
- Software user testing.
Requirements
- A minimum of 2 years in software customer support, fintech, or financial services experience
- Proficiency with Zendesk
- Phone support experience
- Previously worked at an early-stage startup
- Ability to provide seamless, high-quality customer support for multiple brands
- Excellent prioritization skills and attention to detail
- Positive contributor to team and company culture
- Thrive in ambiguity
Benefits
- Equity grant
- Medical, dental & vision insurance
- Unlimited PTO
- Work from home flexibility
- Commuter benefits
- Free lunches (if onsite)
- Paid parental leave
- 401(k)
- Employee assistance program
Job title
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