Onsite engineer delivering first - class customer support and technical solutions for Wifinity. Working with large - scale networks and ensuring installations meet design standards.
About the role
- Onsite IT Support Engineer managing IT equipment and support for Peninsula clients. Ensuring service delivery aligns with standards and enhancing client satisfaction through proactive solutions.
Responsibilities
- Manage the performance of all IT equipment such as computers, network devices, servers, printers, and VoIP phones of our managed service clients
- The Onsite IT Support Engineer is the primary technical contact for the client and insures that service delivery aligns with Parachute’s standards
- Perform regular onsite services: Conduct beginning and end of day status meeting with client contact.
- Check server/network health. Check logs, verify backups, and review monitoring tools, resources, and applications
- Perform backup restoration tests according to schedule
- Identify and provide other proactive services to reduce tickets and ticket time
- Develop business/technical relationship with client
- Perform project work as directed
- Implement the Parachute Standard Practices: Help define and implement best practices at client sites
- Verification of installation of remote monitoring and management tools
- Meet regularly with the Parachute Technical Account Managers, Director of Managed Services, and senior engineers to assess and minimize business risk and to identify project opportunities
- Develop and maintain knowledge of client networks and computer configurations: Complete various network assessments and security audit reports for each client site on a regular basis
- Create and maintain detailed IT documentation
- Learn and understand client’s line-of-business applications and associated vendors
- Record detailed notes and log time in Parachute’s ticketing system, Connectwise
- Update ticket notes with tasks completed on each ticket with full description of the problem, resolution steps and results
- Work with Parachute’s Service Desk on any documentation requests and discrepancies
- Help to create better internal processes that will benefit our clients
- Create client specific processes as required and detail in their IT documentation
- Participate in daily, weekly, and monthly Parachute meetings
Requirements
- 7+ years of experience in network / IT systems and troubleshooting steps
- Extensive knowledge of Microsoft related technologies: Windows Server, Exchange, Office 365
- Knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS and DHCP
- Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration
- Knowledge of virtualization technologies: VMware, Citrix, HyperV
- Associate's Degree Required, Field of Study: IT or related technical field
- Bachelor's Degree Preferred, Field of Study: IT or related technical field
- IT industry certifications are preferred: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
Benefits
- Quarterly financial bonus in addition to salary
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- 401k + Company Matching
- 15 PTO days
- 8 – 10 paid holidays per year
- Birthday PTO day
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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