Senior Associate in Field Engineering at L3Harris Technologies performing ESM and ELINT integration, testing, and customer support. Responsible for troubleshooting and repairing equipment, and customer training.
About the role
- Onsite engineer delivering first-class customer support and technical solutions for Wifinity. Working with large-scale networks and ensuring installations meet design standards.
Responsibilities
- Deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites
- Troubleshoot network and client device issues onsite, both technical and physical
- Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites
- Perform network performance analysis, compile reports, and respond to monitoring alerts
- Conduct scheduled maintenance and respond to live break-fix faults in the field
- Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards
- Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches)
- Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches
- Audit installation quality, acting as handover acceptance from installation teams
- Create and execute test procedures (cabling, fibre, wireless coverage, product testing)
- Investigate and repair faults, liaising with management team and relevant stakeholders
- Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems
- Maintain workflow process reports and provide technical support
- Ensure safe working conditions and compliance with Health & Safety standards
- Train and support Field Engineering staff where appropriate
- Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations
- Upgrade switch firmware locally and via remote protocols
- Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges
- Run diagnostics (ping, IP scan) and configure DHCP options
Requirements
- Full UK driving license
- Previous experience in field engineer / field network engineer role
- Willingness to travel and stay overnight across the UK to meet business needs
- Be part of On Call Rota
- Strong written, verbal, and ICT skills; able to maintain accurate systems and reports
- Experience in client-facing roles with proven customer service ability
- Flexible team player, able to work independently to deadlines
- Be proficient in using netbox to locate site / device information, and identify services being used at a location
- Experienced with Ruckus, Cambium and Mikrotik
- Be able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables
- Be able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health
- On the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones
- Proficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis)
- Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling
- Have a good understanding of different technologies including 3G/4G/5G. GPON, ADSL/VDSL/PPPoE
- Sound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot
- Packet capture and analysis (Wireshark, Mikrotik)
- Accessing and troubleshooting via Virtual Machines (Ubuntu, VM)
- Creating Supermicro servers, loading ESXi, installing Mikrotik cloud-hosted router images, and configuring VM settings
- CCNA-level networking knowledge
Benefits
- Annual Leave Buy & Sell Scheme
- Remote first working environment
- Flexibility for a healthy work / life balance
- Satisfactory completion of basic level DBS check
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Field Service Technician coordinating installation and maintenance of separators and decanters for GEA. Traveling to customer sites and providing technical support while ensuring best practices.
Field Engineer in Training performing Home Energy Audits in Pittsburgh, PA for PEG, LLC. Involves home inspections, data collection, and ensuring compliance with RESNET Guidelines.
Field Service Technician II performing testing and repairs of low and medium voltage systems for Qualus. Responsibilities include troubleshooting, wiring, and mechanical work in the field and shop.
Staff Field Applications Engineer at Supermicro responsible for expanding IT market opportunities. Leading technical sales efforts and collaborating across departments to ensure customer satisfaction.
Field Service Engineer responsible for installation and maintenance of electro mechanical equipment at Collins Aerospace. Ensuring equipment reliability and customer satisfaction while traveling to various sites.
Field Service Technician maintaining clean and safe apartment communities during daytime hours. Responsibilities include trash collection, debris removal, and compliance with community cleanliness standards.
Field Service Technician responsible for installation and servicing of fiber optic equipment. Ensuring customer satisfaction and performing various technical tasks as directed by the Field Service Manager.
Director of Data Center Field Engineering responsible for leading Data Center Implementation Practice at Computacenter. Focused on delivery standards, operational excellence, partner strategy, and financial performance.
Senior Field Service Engineer traveling to hospitals for audits and repairs of Integra medical devices. Providing training and technical support to ensure optimal device usage and performance.