Service Engineer role providing technical support and coordination for cutting - edge energy systems. Focused on problem - solving and client management in a dynamic environment.
About the role
- Field Service Engineer responsible for installation and maintenance of electro mechanical equipment at Collins Aerospace. Ensuring equipment reliability and customer satisfaction while traveling to various sites.
Responsibilities
- Perform on site field service including installation, operation, maintenance, repair, and removal of complex electro mechanical equipment to meet customer and company requirements
- Install, test, service, and calibrate equipment to ensure performance aligns with operating specifications and customer expectations
- Diagnose and resolve complex technical issues, providing clear recommendations and solutions to both internal teams and customers
- Conduct preventative maintenance and routine service activities to ensure equipment reliability and long term performance
- Analyze product performance and support modifications, upgrades, and enhancements based on customer specifications and operational needs
- Serve as the primary on site representative, building strong relationships and ensuring a high level of customer satisfaction
- Manage assigned scope of work to ensure services are delivered in alignment with contract requirements, timelines, and expectations
- Coordinate technical services, logistics, provisioning, and system configurations to support customer operations
- Assess customer equipment needs and provide guidance on service solutions, upgrades, and optimization opportunities
- Provide training and instruction to customers and internal teams on equipment operation, maintenance, and best practices
- Lead and support junior technicians by assigning work, providing guidance, and ensuring quality and consistency in service delivery
- Maintain and review equipment logs to identify trends, determine repair needs, and recommend effective solutions
- Travel up to 50% to support customer sites and business needs
Requirements
- Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM)
- Minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
- Demonstrated experience troubleshooting and servicing electro mechanical equipment
- Strong customer facing communication skills with the ability to build relationships and represent the organization effectively
- Experience supporting or servicing industrial refrigeration systems
- Experience troubleshooting and diagnosing electrical control systems, including PLCs
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
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