Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- OT Field Engineer focusing on maintenance and commissioning of operational technology systems. Supporting water collection, treatment, and distribution processes at Anglian Water.
Responsibilities
- Maintenance, repair, and commissioning of operational technology (OT) hardware, systems, and networks.
- Diagnostics, repair and replacement of OT field hardware to include Telemetry outstations and associated I/O modules, Power supplies, PLCs and HMIs, Industrial Control Systems (ICS), Modems, Routers and Switches.
- Undertake minor modifications to process automation and control systems as required to support regulatory compliance and process continuity.
- Undertake preventive maintenance activities on OT field hardware, systems/networks.
- Perform firmware and software upgrades/patching of OT equipment to maintain security controls and compliance.
- Support Water and Water Recycling operational teams during planned maintenance activities to ensure OT assets are correctly shut down and brought back online to mitigate operational impact.
- Undertake site surveys, installation and commissioning of OT hardware, systems and networks.
- Perform minor PLC modifications and Telemetry IO wiring changes to support the introduction of new instrumentation and plant.
- Provide technical on-site support to OT framework partners for the service integration of new, and or modified OT field hardware, software, systems and networks.
- Undertake post installation quality assurance audits of new, or modified OT installations to ensure they adhere to defined standards.
Requirements
- Educated to HNC/HND (or equivalent) level or have time served experience in maintenance, commissioning or field service of electrical, instrumentation or telecommunications systems with a City and Guilds /NVQ level 3 electrical qualification.
- Experience of, and or formal training in programming and fault finding of Programmable Logic Controller (PLC) or process control equipment.
- Ideally educated to at least ONC/HNC level in Electrical, Electronic, or Control Engineering (or equivalent experience).
- Practical experience with the maintenance and repair of telemetry outstation hardware and software.
- Proven ability to methodically troubleshoot and resolve complex technical problems across integrated hardware and software systems.
- Demonstrated understanding and knowledge of PLC and HMI hardware and software, with specific experience in vendor platforms such as Rockwell and/or Schneider Electric.
- Familiarity with site-level SCADA systems, ideally including Rockwell platforms.
- Understanding and knowledge of industrial control networks and protocols (e.g., Ethernet, Fieldbus, RS232/485).
- Understanding of IP networking principles (Ethernet/LAN/WAN) and IP addressing fundamentals.
- Knowledge of communication technologies relevant to dispersed sites (e.g., radio, mobile, ADSL).
- Familiarity with industrial (OT) cybersecurity principles and controls.
- Good working knowledge of DC/AC supplies, Uninterruptible Power Supply (UPS) systems, and Low Voltage (LV) electrical distribution installations.
Benefits
- Personal private health care
- 25 days annual leave – rising with length of service
- Business use of company van plus access to tools and all uniform and PPE
- Competitive pension scheme – Anglian Water double-matches your contributions up to 6% (18% total)
- Bonus scheme
- Flexible benefits to support your wellbeing and lifestyle.
- A flexible working culture
- Life Assurance at eight times your salary
- Personal Accident cover – up to 5x your salary
- Paid time off when you’re physically and mentally unwell
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