Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- Field Service Technician providing on-site service, maintenance, and troubleshooting for Xylem's advanced water technology systems. Working closely with clients to ensure their needs are met while promoting sustainability in water management.
Responsibilities
- Carrying out service calls, maintenance, and commissioning at customer sites
- Analyzing and resolving faults in complex electrical and mechanical systems
- Ensuring a safe working environment and complying with all relevant regulations
- Independently planning and executing service assignments at various locations
- Maintaining and managing spare parts and service documentation
- Proactively identifying optimization opportunities and implementing appropriate measures
- Close collaboration and communication with customers
- Training, coaching, and supporting junior technicians and customers
- Participating in after-sales and service processes
Requirements
- Completed technical training (e.g., industrial mechanic, electrical engineering, mechatronics, or equivalent)
- Several years of professional experience (approx. 3–7 years) in technical service
- Solid knowledge of electrical engineering and mechanics
- Experience in fault analysis and structured problem solving
- Independent, structured, and solution-oriented working style
- Strong communication skills and customer orientation
- Experience with MS Office and digital tools
- Ability to convey knowledge and mentor colleagues or partners
- Very good German and English language skills
- Valid Class B driving license
- Willingness to travel approximately 40–60%, including occasional overnight stays
Benefits
- Above-standard monthly fixed salary
- Pro-rated Christmas and vacation pay in accordance with the collective agreement
- Capital-forming benefits (employer contributions to savings plans)
- A position with very high job security
- 31 days of vacation
- Additional bonus based on company performance
- Option to lease an e-bike under attractive company terms
- Comprehensive professional onboarding is provided
- Your suggestions and ideas are welcome and rewarded
- A family-friendly company with social commitment and responsibility looks forward to welcoming you
- You also benefit from the security and advantages of a large corporate group
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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