Field Service Engineer performing maintenance and repair of Valmet analyzers at customer sites. Providing preventive and predictive maintenance along with customer training and support.
About the role
- Digital Solutions Service Engineer II at Werfen installing and optimizing digital solutions for hospitals. Providing 2nd level support to Werfen Affiliates and distributors internationally.
Responsibilities
- Install and configure the Digital Solutions Software.
- Identify and resolve issues affecting customer´s network working closely with the hospital’s IT department.
- Perform required technical training sessions.
- Respond to and resolve client problems as they relate to technical software issues.
- Refer more complex problems to R&D and DF departments.
- Serve as liaison between the company and customers.
- Build customer relationships by keeping customers informed of how and when problems are resolved.
- Carry out complex installs at client sites.
- Create Service related documentation.
Requirements
- Engineer, Computer Science or other Technical degree, or equivalent work experience
- At least 2 years of experience in technical service for applications running in on-premise and cloud environments.
- Networking: Enterprise Network concepts. Network security. Firewalls. Intermediate Troubleshooting (Logs, monitoring tools, sniffers). OSI layers.
- Operating Systems: Configuration of OS's: Registry, drivers, workgroups. Log files troubleshooting. User management. Drive/disk management. Processes understanding. Licensing.
- Databases: Intermediate SQL commands. Check database Data status and healthyness. Database concept definitions: Schema, User, primary key… Understand different backup strategies and their use.
- Virtualization: Virtualization environment management. CPU, Disk space and Networking monitorization. Virtualization testing. Log troubleshooting and information gathering.
- Cloud: APIs understanding. SaaS, PaaS, IaaS. Cloud platform monitorization (Storage, CPU, Network).
- Communication Protocols: Communication protocol documentation understanding. Field identification. Intermediate troubleshooting. Conversation analyis. Acknowledge proceses. Middlewares functions basic understanding. OSI layers.
- Application/Web Servers: LAMP Applications understanding. General application monitorization (processes, CPU, disk space). User management. HTML, CSS, Appliction networking and access. Backup and recovery execution.
- Cybersecurity: Security in protocols. Basic data protection legislation knowledge (GDPR, HIPPA). Company processes for Cybersecurity. Incident Response.
- Hardware: Basic Hardware troubleshooting. Hardware functionality logging. Disk and memory management. Definitions: RAID, NAS, UPS… Manage hardware requirements.
- Knowledge of automation lines in laboratory environment would be a plus.
- Knowledge of ASTM and HL7 communication protocols would be a plus.
- Excellent communication skills and fluency in English (written and spoken) is mandatory.
- Be self-motivated, take initiative and be willing to lead technical presentations and discussions with affiliates and end-users in hospitals and laboratories.
- Proven customer-orientated background and able to work in a fast-paced environment.
- Available to travel internationally at least 25% of the time.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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