Process Improvement Lead Analyst at Citi driving end - to - end design and execution of dispute transformation initiatives using emerging technologies. Collaborating with cross - functional teams for operational success.
About the role
- Director of Product & Operations overseeing product success metrics in a SaaS startup. Responsible for product development strategy, team leadership, and cross-departmental collaboration in Hamburg.
Responsibilities
- Gesamte Verantwortung für den messbaren Produkterfolg
- Übersetzung von strategischen Zielen (OKRs) in klare Prioritäten und Initiativen
- Aufbau und Verantwortung des Produktentwicklungssystems
- Sicherstellung stabiler und vorhersehbarer Execution mit klar definierten Zielen
- Führung und Entwicklung des Produktteams mit klaren Qualitätsmaßstäben
- Enge Zusammenarbeit mit CEO, Onboarding und Customer Success
Requirements
- mehrere Jahre Erfahrung in einer senioren Produkt-, oder Operationsrolle mit Tech / SaaS-Fokus
- Erfahrung in der Gründung oder Teil eines Start-ups in der Gründungsphase (Plus)
- Erfahrung in interdisziplinären Teams (Data, Devs, Design) geführt
- Hohe eigene Ansprüche an Wirkung, Klarheit und Entscheidungen
- Sehr gutes Verständnis für komplexe Customer Journeys (SaaS / Plattform / Customer Success)
- Englisch und Deutsch sind Tagesgeschäft
Benefits
- (Fast) unendlicher Gestaltungsspielraum sowie echte Verantwortung für Outcome
- Gestaltungsspielraum in einer entscheidenden Phase
- Ein tolles Team und direkte Zusammenarbeit mit unserm Gründer und Geschäftsführer
- Klasse Office in der Bremer Überseestadt sowie weitere Benefits (Fitness etc.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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