Operations Lead on Perception Data Labeling at Zoox. Collaborating with cross - functional teams to deliver quality training data for AI models.
About the role
- Marketplace Operations Associate managing vendor onboarding and order operations in real estate. Contributing to process documentation and automation for efficiency in a growing company.
Responsibilities
- Own the end-to-end vendor onboarding workflow: document collection, compliance verification, payment setup, and training.
- Maintain and improve inspector coverage, performance tracking, and network quality as order volume grows.
- Manage order exception handling, reassignments, and issue resolution day to day.
- Build and maintain dashboards that give the team real-time visibility into order status and operational health.
- Work with the product team to replace manual workarounds with in-product solutions as they become available.
- Partner with the accounting and analytics teams to map, document, and automate a currently manual billing process.
- Own billing accuracy and help drive the transition from a manual monthly cycle to an automated engine.
- Translate documented processes into clear requirements for the product and engineering teams.
- Identify and implement automation opportunities across the team's operational toolkit throughout the year.
Requirements
- 4+ years of experience in business operations, consulting, or a high-growth startup environment with broad, hands-on responsibilities.
- Strong analytical capabilities, including advanced proficiency in Excel or Google Sheets, with the ability to turn data into actionable insights.
- Demonstrated ability to operate independently in fast-paced, ambiguous environments and build structure where no clear playbook exists.
- Proven track record of using data to diagnose problems, identify trends, and drive informed operational decisions—not just report on outcomes.
- Excellent communication skills, with the ability to clearly translate complex operational and technical concepts for both cross-functional stakeholders and non-technical customers.
- Ability to own and drive workstreams end-to-end, influencing cross-functional teams to achieve results.
- Skilled in building and managing customer relationships with professionalism and empathy, confidently navigating conflict and not hesitating to engage directly with customers.
Benefits
- Health insurance
- 401k with match and expedited vesting
- Unlimited PTO policy
- Robust compensation package, including equity in the form of stock options
- Learning Grant program to support ongoing professional development
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