Customer Service Representative at Hamilton Health Center serving as the primary contact for patient access. Scheduling appointments, verifying information, and maintaining high accuracy in patient data management.
About the role
- Team Lead managing B2C customer service team for Swedish market. Leading customer communication and optimizing processes within the debt collection industry.
Responsibilities
- Lead our customer service team, optimize processes, and ensure confident communication with consumers and 3rd parties across all channels.
- Coordinate inquiries, maintain efficient systems, gather feedback for improvements, and provide supportive team leadership.
- Ensure that the team communicates confidently with our consumers across all channels and that their concerns are dealt with in a solution-oriented and competent manner.
- Ensure competent communication of the team with third parties, in particular debt counseling and attorneys.
- Develop operational processes and maintain efficient file processing and maintenance of CRM systems.
- Collaborate with the international management team, especially Collections, and Operations, for the continuous development of processes.
- Reporting to the Country Head Sweden and to the Head of Collection in Berlin.
Requirements
- Successfully completed commercial or service-oriented vocational training, education on HBO level or a qualified academical degree.
- 5+ years of experience as a customer service team lead in the debt collection industry.
- Strong motivational skills to lead a dedicated team and focus on the development of individual team members.
- Passion for contributing to fast-paced environments and to improve processes and standards.
- Mandatory business fluent communication skills in Swedish and English (written and spoken).
- Good MS Office skills and interest in technology.
Benefits
- Thriving, financially stable company.
- Strong experienced international team to support and mentor you along the way, smooth onboarding process.
- Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead.
- Well-structured onboarding process as well as supportive and welcoming colleagues.
- Good salary, unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance.
- Fun company summer and Christmas parties as well as regular team events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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