Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
About the role
- Eligibility & Member Support Specialist aiding Pacific Life's Workforce Benefits Division in member management and issue resolution. Collaborating with brokers and employers for effective service delivery during audits.
Responsibilities
- Responsible for working independently with brokers and employers to research, problem-solve and remediate in-force client challenges related to member management.
- Identifies root causes of complex member level discrepancies by researching plan design, rates, file feed data, kick outs and doing comparisons to Administration System and TPA information.
- Understands end-to-end impact of policy, rate, & member level changes to eligibility and billing/premium.
- Identifies needed changes to update member level data and coordinate along with file feeds to ensure system data is accurate.
- Leverages data from multiple sources and use tools and formulas to expedite large comparisons.
- Determines any back charges or credits that need reviewed for accuracy.
- Consults with clients and makes decisions aligned with our organization operating model.
- Builds strong relationships with Sales/Distribution, Brokers and Employers.
- Owns issues to ensure timely resolution and escalates to management with recommendations.
Requirements
- College degree or equivalent experience preferred.
- 3-5 years of financial services, product compliance or group benefits operations experience.
- Effective communicator with externally facing presence.
- Customer-centric with problem-solving skillset.
- Detail Oriented.
- Strong analytical skills.
- Demonstrated time management and organizational skills.
- Intermediate skills with MS office applications.
- Expert knowledge of Pacific Life’s Workforce Benefits platforms such as policy admin and workflow tools.
Benefits
- Health insurance
- Medical, Dental, Vision, and Wellbeing Reimbursement Account
- Paid Time Off
- Holiday Schedules
- Financial Planning Time Off
- Paid Parental Leave
- Adoption Assistance Program
- 401k savings plan with company match
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Mid - Market Customer Experience Manager managing customer portfolios for CurbWaste, enhancing value and partnerships throughout the customer lifecycle.
Customer Support Manager responsible for analyzing technical inquiries and providing structured solutions at JUPUS Legal Tech. Collaborating with teams to enhance client support processes.
Customer Care Agent for a major home appliances company providing support via phone. Handling customer inquiries and after - sales requests while collaborating with various departments.
Customer Support Representative fluent in Slovenian to deliver support via various communication channels. Assisting customers with queries and enhancing their satisfaction while working from home in Slovenia.
Premium Customer Care Agent at Novibet assisting VIP clients via chat and email. Handling inquiries, complaints, and providing high - quality customer support in the online gaming sector.
Support Operations role aiding customer inquiries via phone and chat at LoadUp. Resolving issues and maintaining customer relationships in a hybrid work setting.
Junior Customer Service & Claims Agent at getolo assisting clients via phone and email. Handling customer inquiries and processing claims in a hybrid work environment.
Retail Sales Consultant enhancing customer telecommunications experiences. Helping customers find tech solutions and promoting Telstra’s services while achieving sales targets.
Student trainee in Customer Support for CUBE Bikes, processing customer support requests and documentation. Requires service - oriented communication and collaboration skills.