Sales Assistant engaging with leads to present language courses and build trust with potential students. Collaborating to achieve commercial goals in a dynamic educational environment.
About the role
- Senior Channel Manager overseeing Telesales activities and strategies in customer care for OXG Glasfaser GmbH. Collaborating with marketing and external partners to optimize sales operations.
Responsibilities
- You are fully responsible for our telesales activities and the sales lines within the customer service environment.
- You develop an overarching strategy that sensibly connects all channels.
- You monitor relevant KPIs, create appropriate reports, draw the right conclusions and adjust the structure when necessary.
- You closely manage our external service providers.
- For this purpose, you analyze the sales metrics in the reports on a daily basis and plan necessary adjustments together with partners.
- You maintain continuous communication with service providers and agents, develop best practices and ensure their rollout.
- You plan internal and external processes and are responsible for the quality delivered by the service providers.
Requirements
- Several years of experience in telesales, inside sales or generally in a sales environment.
- A relevant degree is a plus.
- Must-have: You have already built and managed telesales teams and sales lines in a customer-care environment.
- You are confident in developing strategies and preparing management presentations.
- You have experience managing external service providers and a good understanding of KPIs and quality parameters.
- You have a strong affinity for data, reporting, Excel and CRM systems (we use Salesforce).
- You demonstrate a pronounced hands-on mentality and strong organizational skills.
- Team player.
Benefits
- Flat hierarchies with room for your ideas and constructive feedback.
- Reimbursement of a high-performance internet connection up to €50 net per month.
- Digital meal allowance of up to €115.05 net per month, no matter where you are or eat.
- Flexible working hours and the option to work from home anywhere in Germany at any time and even up to 25 days in other European countries.
- Monthly discount of €40 on your mobile or landline bill through our partner Vodafone.
- 30 days of vacation per year, plus Christmas Eve and New Year’s Eve, and with Xtra-Plus up to 10 additional unpaid leave days.
- Subsidy for your bike leasing via EURORAD for eco-friendly commuting and support for your Urban Sports Club membership through cooperation with awo lifebalance.
- 5% on top of your annual base salary for your retirement provision, with the freedom to decide flexibly how you want to use this extra for your future.
- 3 months continued pay in case of illness as well as coverage in the event of disability and death.
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