Customer Service Executive providing industry leading customer service and processing delivery queries at TD SYNNEX. Advocating for customers and resolving returns and after sales issues efficiently.
About the role
- Senior Manager Customer Services for BU Northern Europe at Wavin, overseeing customer service function across multiple countries. Driving optimal service experiences and leading a geographically dispersed team.
Responsibilities
- Assume responsibility for the Customer Service function in the BU Northern Europe which includes the UK and Ireland, Denmark, Finland, Norway and Sweden
- Ensure that our customer experiences the optimal Wavin service and receives the right solution
- Responsible for ensuring that enquiries are quickly and professionally converted into quotations and advice
- Process orders flawlessly and smoothly guide projects through to delivery and invoicing
- Play a pivotal role in attaining best performance while determining plans, progress and success for our BU alongside your colleagues in the BU leadership team
- Coach and effectively lead your Customer Service teams to achieve strategic business objectives
Requirements
- Significant experience in an international matrix organisation with a strategic and operational mindset
- Extensive experience in a senior leadership role within a large and complex Commercial and Sales Excellence function
- Strong commercial acumen with the ability to manipulate, interpret, report and present complex data
- The ability to co-ordinate and forge consensus across various senior commercial stakeholders with diverging interests
- Experience with leading/being part of change management process at organisational level
- Proficiency in the Microsoft Office suite and knowledge of CRM platforms (ideally Dynamics) and sophisticated analytics (Power BI)
- The ability to persuade, effectively influence and lead by example
- Experience with B2C or B2B E-Commerce and Infrastructure project sales
- A combination of proven coaching and inspiring leadership experience
- Excellent communication skills across all mediums with high energy and positivity in order to lead the transformation both on culture and process thinking in our BU
- A results driven, self-motivated, tenacious and resilient approach.
Benefits
- Mentor and leading large, geographically dispersed teams and overseeing all HR activity including, but not limited to, recruitment and training and development
- Partnering with Sales, Product Management and Marketing teams to integrate customer feedback into product roadmaps and service enhancements
Job title
Job type
Experience level
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Not specified
Degree requirement
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Customer Service Executive at TD SYNNEX delivering outstanding customer service through effective post - sales support and issue resolution. Collaborating with teams to manage customer inquiries in a dynamic environment.
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