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About the role
- Service Delivery Manager responsible for enhancing customer relationships and service delivery. Focused on project alignment with customer IT strategy at Orange Cyberdefense.
Responsibilities
- Maintaining positive relationships with customers through continuous dialogue with purpose to identify customer needs and overseeing service delivery within the company context
- Works across technical and business teams to achieve results, and to ensure the right quality of work is achieved
- Point of management escalation and contact internally and externally for service delivery issues
- Proposes improvements based on customer feedback and own findings
- Ensuring customers’ priorities for new or changed products and services
- Maintain an awareness of current and proposed technology challenges and concerns within the IT security industry and recommend potential solutions to meet expectations and forecasted requirements
- Stay abreast of new technologies and their ability to provide a competitive edge to assigned systems
Requirements
- Previous experience within Service Management and/or Project Management
- Fluently in both English and Danish because of customer requirements
- Danish Citizenship because of security classification (customer requirements)
- Open for commuting to the customers occasionally
- Good understanding of ITIL and similar IT Service Management frameworks
- Good conceptual understanding of the typical enterprise customer security and network solutions and services
- People skills with a team spirit – we work together to find the best solution
- You enjoy building long term customer relations, understand the customers’ needs and establish realistic expectations
- You have an in-depth feel for making sure achieve win-win opportunities for customers and own organization
- Appreciate and curious working in a company with the core values; commitment, innovation, respect, simplicity and trust
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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