Hybrid Consumer Lending Title Support Specialist I, II

at Global Credit Union

• Job title: Consumer Lending Title Support Specialist I, II
• Job type: Full Time
• Experience level: Junior
• Salary: $42,254 - $60,844 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Glendale, United States

About the role

• Title Support Specialist ensuring accurate loan administration and member support at Global Credit Union. Processing collateral notes and releasing titles efficiently while responding to member inquiries.

Responsibilities

• Focus on the accurate and efficient administration of loan-related tasks while providing support and information to members, including processing paid collateral notes and releasing titles.
• Verify the paid status of loans by reviewing daily paid loan activity.
• Release titles to the appropriate individuals or entities upon loan payoff.
• Maintain accuracy in the title tracking system through precise data entry.
• Process authorizations for loan payoffs, including verifying payments received and collateral ownership.
• Respond to routine inquiries and requests for lien satisfactions in a timely and professional manner.
• Manage a moderate volume of inbound and outbound telephone interactions while manually processing and administering physical documents and records.

Requirements

• High school graduate or equivalent.
• Use of 10-key calculator and the ability to type 45 wpm.
• Ability to communicate effectively.
• Six months of clerical experience.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays