Hybrid Customer Supporter – Software Migration

at OneQrew

• Job title: Customer Supporter – Software Migration
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Rheine, Germany

About the role

• Customer Supporter assisting clients in transitioning to modern software solutions for more efficient operations. Opportunity for entry-level candidates with no prior experience.

Responsibilities

• As part of our team, you will support our customers in migrating to our modern software.
• You will receive thorough training and then gradually take on clearly structured tasks.
• You will help our customers successfully transition to the new digital environment.
• You will be their point of contact during this phase and ensure the migration proceeds smoothly and with confidence.
• You will coordinate appointments with our customers and specialized retail partners.
• You will independently process incoming migration requests – following clear guidelines.
• You will perform the transfer and conversion of customer data into the new software generation – either via remote maintenance, cloud, or internal tools.
• Additionally, you will assist with designing and customizing forms (e.g., invoices or quotes).
• You will conduct basic introductions to our software smarthandwerk pro.

Requirements

• No specific qualification is required – if you are reliable, good at communicating with people, and enjoy learning new tasks, you are a great fit for us.
• You enjoy interacting with customers – by phone or email.
• You like working in a structured way, appreciate clear processes, and can organize yourself well.
• You are confident using a PC and learning new programs – we will provide intensive support.
• You have very good German language skills, both spoken and written.

Benefits

• Your flexibility: Shape your working day flexibly – in a way that suits you and your team.
• Your development: We boost your personal development – we recognize your skills and potential and will develop you further.
• Your health: Strengthen body and mind with Hansefit. You get access to a large network of gyms, swimming pools, and classes across Germany so you can find the right balance.
• Your workplace safety: We rely on professional occupational safety and modern occupational medicine. Together with our health partner, we create a safe, healthy working environment that protects and strengthens you in the long term.
• Your mobility: Choose your preferred bike with BusinessBike – whether a classic bicycle, sporty mountain bike, or e-bike. Shape your commute or leisure time actively, cost-effectively, and sustainably.
• Your perks: Benefit from real discounts in many areas of life with our Corporate Benefits – through exclusive discounts, special offers, and attractive deals.